General Adjuster - Casualty

Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. Our employees are proud of our thoughtful approach to insurance, and it shows. In 2020, for the ninth year in a row, we were recognized as one of Washington’s 100 Best Companies to Work For by Seattle Business magazine (based on a survey of our employees).

Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming.

This General Adjuster will investigate, evaluate, negotiate, and resolve complex coverage and damage insurance claims. Litigation and commercial property and casualty policy and claim experience is essential. This position reports to a Field Claims Manager and will work from home.

Potential Bonus 7%

Benefits include but are not limited to medical, dental, vision, cash balance and 401(k) plans with company match; life insurance; employee discount on personal insurance; wellness reimbursement program; paid parental leave and an annual bonus plan.

• Provide Ethical, Responsive, Personal and Efficient claim service.
• Adjustment of complex commercial/farm/personal general liability, personal and advertising injury, general liability, auto, employment related practices, pollution and property claims.
• Analysis of commercial, farm and personal property and casualty coverage
• Litigation management of complex claims.
• Interact with policyholders, agents, claimants, witnesses, attorneys, medical specialists, contractors, independent adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage workload while maintaining focus on claims quality and timely customer service.
• Recognize and refer claims for subrogation and fraud potential.
• Conduct field investigations and inspections of damaged property or accident scenes, and direct vendors in such activity.
• Serve as a claims technical expert resource and mentor to others.

• 5-7+ years insurance complex claims adjusting and litigation experience.
• Adjusting skills commensurate with job responsibilities.
• Bachelor’s or Associate’s degree preferred or equivalent business/industry experience.
• Insurance industry designation(s)/certification(s) preferred.
• Demonstrated proficiency with Microsoft Office products and claims related software programs.
• Strong communication skills.
• Highly inquisitive
• Experience in conflict resolution and problem solving.
• Advanced working knowledge of insurance policies and regulatory environments.

This job description is designed to describe key required competencies and qualifications. It is not intended to cover all activities associated with this specific assignment. Specific duties and standards will be established by the business unit directors and managers.