Temporary Imaging & Mail Technician

Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. We are committed to cultivating and preserving a culture of inclusion and connectedness. Our employees are proud of our thoughtful approach to insurance, and it shows. In January 2025, we were recognized as Washington's Best Company to Work For (our thirteenth year in a row as one of the top 100) by Seattle Business magazine, based on a survey of our employees.

Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming.

The Imaging and Mail Technician reports to the Corporate Services Records Manager. The main resposibilities for the role include performing routine, well-defined central imaging and mail center functions for company business; cross training as needed within the Services Department; and supporting departmental projects. This position will be a temporary, full-time role.

Location: The successful candidate will work at our Home Office in Enumclaw, WA (Must live within driving distance of our Home Office).

Imaging & Mail Technician

Hiring Range: $20.08 - $22.48*

Salary Range: $20.08 - $25.58

*The hiring range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please click here.

Duties/Responsibilities:

Imaging:

• Develop and apply knowledge of indexing Underwriting and Claims processing, production, and operational procedures.
• Provide high-volume, timely scanning and distribution of confidential and/or high-priority documents.
• Perform accurate, effective, and efficient data entry/indexing, and data validation, and utilize established quality control procedures.
• Provide responsive, effective telephone & email support.
• Store and shred hardcopy of scanned documents per the RIM retention schedule.
• Provide Central Imaging administrative services involving the Company's records systems.
• Locate missing documents, supporting documents, and data, matching with appropriate files and destinations.
• Destroy claim files per the written date on the paper file.

Mail Room:

• Perform a variety of administrative tasks involving the sorting of interdepartmental and incoming mail, delivery of shipments, special mailing assembly, and equipment operation.
• Provide timely and accurate prepping, scanning, and processing of documents.
• Operate Hasler inserter as required.
• Print, assemble (sort & match checks) and meter documents for Print Fulfillment.

Required Skills/Abilities:

• Perform accurate, effective, and efficient prepping, scanning, data entry/indexing, data validation, and quality assurance.
• Adhere to schedule and attendance requirements and exhibit reliable, dependable work habits.
• Handling confidential and/or sensitive information with discretion and tact.
• Proficient organizational and time-management skills; effective interpersonal, written/verbal/ listening communication skills.
• Demonstrate proficiency with Microsoft Office products and imaging-related software programs.
• Familiarity with insurance documentation, specifically Claims, Personal lines, and Commercial and Farm lines of business preferred.
• Ability to collaborate in a team environment.
• Ability to manage multiple priorities with a high level of attention to detail and accuracy while remaining flexible to meet business needs.
• Effectively manage workload fluctuations while maintaining focus on Services quality and timely customer service.

Education and Experience:

• 0-5+ years of applicable administrative experience.
• High School Diploma.

Physical Requirements:

• Must be able to lift up to 35 pounds.
• Ability to bend/twist at the waist and knees.